Your Privacy, Our Priority
We're committed to protecting your personal information. Read our Privacy Policy to understand how we collect, use, and safeguard your data.
Book The Hour Privacy Policy
Effective Date: August 16, 2025
Book The Hour is a service of Claim Kin LLC. This Privacy Policy describes how we collect, use, store, and share personal information when you interact with our website, bookthehour.com, and related services.
1. Who We Are
Book The Hour (“we,” “us,” or “our”) provides hourly virtual assistance services and family history storytelling solutions. We operate under Claim Kin LLC, a North Carolina limited liability company.
2. What Information We Collect
We collect personal information when you:
- Visit our website
- Fill out contact or intake forms
- Schedule an appointment
- Purchase a service
- Subscribe to a newsletter
- Communicate with us
Information we may collect includes:
- Full name
- Email address
- Phone number
- Payment information (processed securely via Stripe)
- Photos, videos, or audio you upload or provide during services
- Booking history and preferences
- Feedback, testimonials, or survey responses
We also automatically collect limited technical information like:
- IP address
- Browser type and version
- Pages visited and time spent
- Device and usage data (via cookies or analytics tools)
3. How We Use Your Information
We use your information to:
- Schedule and deliver services you book
- Respond to inquiries or support requests
- Send confirmation emails and service updates
- Deliver digital products and personalized content
- Process payments
- Improve our services and user experience
- Communicate important changes or promotions
We do not sell your personal information to third parties.
4. How We Share Information
We only share your information in these limited situations:
- With service providers: For payment processing (e.g., Stripe), scheduling (e.g., Calendly), or communication (e.g., Google Workspace)
- With consent: For testimonials or collaborative family projects
- To comply with legal requirements: When required by law, subpoena, or court order
- With subcontractors or VAs: Only as necessary to fulfill your services, under strict confidentiality agreements
5. How We Store and Protect Your Data
We use secure platforms and tools to store your data, including encrypted cloud storage via Google Workspace. We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse.
6. Your Rights and Choices
You have the right to:
- Access or request a copy of your personal data
- Correct or update inaccurate information
- Request deletion of your data (where applicable)
- Withdraw consent for certain uses
To exercise these rights, email us at privacy@bookthehour.com.
7. Cookies and Tracking
We may use cookies or analytics tools (e.g., Google Analytics) to track user behavior and improve our site. You can adjust your browser settings to block cookies, though this may affect site functionality.
8. Children’s Privacy
Book The Hour is not intended for children under the age of 13 without parental consent. We do not knowingly collect data from minors unless a parent or guardian is involved in the service.
9. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of those third-party sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the effective date at the top. Significant changes will be communicated via email if you are an active user.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is used, contact us at:
Claim Kin LLC (dba Book The Hour)
26 Pinecrest Plaza
Southern Pine, NC 28387